Return, Refund & Cancellation Policy

1. Returns & Refunds for Eligible Issues

We accept returns and provide refunds or replacements only under the following conditions:

1.1 Eligible Reasons for Return:

• Damaged in Transit: Product arrives broken, leaking, or visibly damaged

• Defective Product: Product is spoiled, contaminated, or otherwise unfit for consumption

• Incorrect Shipment: You received the wrong item(s)

• Quality Issue: Product fails to meet published specifications (e.g., vintage, region)

1.2 Return Process & Timeline:

1. Notification: You must notify us of any issue within 7 calendar days of delivery by emailing [email protected] with your order number, photos of the issue, and a description.

2. Authorization: We will provide a Return Merchandise Authorization (RMA) number and instructions if your claim is approved.

3. Return Shipping: For issues caused by us (damage, defect, wrong item), we will provide a prepaid return label. For quality disputes, return shipping is at your expense.

4. Inspection: Upon receipt, we will inspect the returned product within 5 business days.

5. Resolution: If approved, you may choose a replacement (subject to availability) or a refund to your original payment method, processed within 10 business days.

1.3 Non-Refundable Items & Situations:

• Personalized or engraved bottles (cannot be resold)

• Products marked “Final Sale” or “Clearance”

• Products damaged due to customer mishandling after delivery

• Partial consumption of a product

• Products returned without original packaging or without prior authorization

2. Cancellations

2.1 Before Shipment:
You may cancel an order free of charge if you contact us before your order status changes to “Shipped” or “Processing.” We will issue a full refund within 5-7 business days.

2.2 After Shipment:
Once an order has been shipped, it cannot be canceled. You may refuse delivery (subject to carrier fees) or, upon receipt, initiate a return per Section 1 if eligible.

2.3 Pre-Orders:
Pre-orders may be canceled anytime before the Dispatch Confirmation is sent, for a full refund. After dispatch, standard return policies apply.

3. Special Product Considerations

3.1 Collectible & Rare Items:
High-value, rare, or allocated bottles may have specific handling requirements. We reserve the right to require signature confirmation, insurance, and special packaging for these items. Returns are subject to enhanced verification.

3.2 “Warning – Possible Leakage” Items:
Certain products (e.g., antique bottles, certain closures) carry a higher risk of leakage during transit. These are clearly marked. By purchasing these items, you acknowledge this risk. Refunds for minor leakage (less than 10% volume loss) that does not affect the product’s consumability will not be issued.

4. Condition Requirements for Returns

To be eligible for return, products must be:

• In original, unopened condition with seals intact

• In original packaging with all accessories

• Accompanied by the original invoice or packing slip

• Returned within 14 days of our authorization (not delivery date)

5. Refund Method & Timing

• Refunds are issued to the original payment method

• Credit card refunds typically appear within 5-10 business days, depending on your financial institution

• Shipping costs are only refunded if the return is due to our error

• Restocking fees may apply to unauthorized returns or returns of non-defective items (up to 15%)

6. Non-Returnable Situations

We cannot accept returns for:

• Products purchased from third parties or retailers

• Products that have been stored improperly (e.g., exposed to heat, sunlight)

• Products where local laws prohibit resale of returned alcohol

• Products that have been tampered with or show evidence of tampering

7. Contact Information

For return requests or questions:
Email: [email protected]
Subject Line: Return Request – Order #[Number]Response Time: We aim to respond within 1 business day